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Return Policy Return Policy:Should you need to return your merchandise, please call the Welcome Back Store at 1-888-338-2225 to receive a Return Authorization Code (RA#) in order to expedite your return and ensure proper credit to your account. With the exception of the products listed below, all items are returnable within 30 days of receipt for a refund. Shipping charges are not eligible for refund and some items may require a nominal restocking fee not to exceed 10% of purchase price. Refunds are issued upon receipt of merchandise. In the event of damaged merchandise or shipping error, a full refund including shipping charges, or an exchange, will be issued upon receipt of merchandise. Call tags are issued to the original shipping address. Due to size, weight or adjustment periods, some items have specific return policies as shown below. Mattresses: Tempur-Pedic® fully warranties the return of their mattresses for a full 90 days after delivery. Due to the natural adjustment period, we request that you keep your new Tempur-Pedic® mattress for a full 60 days prior to requesting a return. For questions about set-up or the adjustment period, please contact the Welcome Back Store at 1-888-338-2225. If at the end of the adjustment period, you wish to return the mattress, we will arrange for a pick-up upon issuing a Return Authorization Code. Please note that it takes a minimum of 21 days following your request for refund before pick up of the mattress. Upon pick up of the mattress your purchase price will be fully refunded with the exclusion of shipping and manufacturer's retrieval charge of $179.00. Adjustable Bed Frames: Due to shipping and delivery cost considerations, adjustable bed frames and electric (adjustable) bases are non-returnable.
Massage Chairs: 06/18/2008 06:18:55 PM |
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